Intech
Virtual PBX

Our solutions use

Tele2 Russia

MTS Belarus

А1 Belarus

Virtual PBX

The Intech Virtual PBX software provides IP telephony services and provides the customer with access to the virtual PBX settings via a web interface. It's added to the Register of Russian software.

Multichannel numbers: single point-of-entry to the company

Opportunities

Unification of several offices

Smart IVR for waiting time

Distribution of calls

Voice mail

Short/virtual numbers

Support for SIP devices and applications

Performance of multiple-addressee calls and call-backs

Modern WEB interface

Graphic statistics

Recording and storage of calls

Conference calls with employees

Voice analytics

Integration with CRM

Help desk

Software functionality

- registration of a multi-channel number;

- registration of GSM and SIP numbers and their assignment to company employees;

- management of GSM and SIP number settings, including call forwarding, short numbering, etc.;

- voice menu management and call center settings;

- provision of telephone communication between registered GSM and SIP numbers according to the configured call distribution logic;

- managing black and white lists of numbers, profile settings, company working time settings, etc.;

- view statistics on completed calls;

- setting up and listening to recordings of telephone conversations.

The program provides the following functions: